Complaints

You may contact:

•   Your home branch (in person, by phone, or by e-mail)

You can also easily send us your feedback through:

•   Phone: 0800 50 510
• Phone from abroad: +387 51 248 588
•   E-mail: nlbinfo@nlb-rs.ba
•  NLB mKlik and NLB eKlik services

Please describe the issue in detail and include:

•   The date of the event
•  Account number, contract number, transfer amount or deposit amount
•  Copies of supporting documents

We will respond to you as soon as possible.